WELCOME…
When President Lincoln proposed that slavery be abolished, there were many who disagreed. When Dr Marie Curie said that she had a way of treating cancer, a lot of people did not believe her. When Dr Louis Pasteur said that bacteria were the cause of disease, other scientists and doctors said he was wrong.
In meetings, when you have put forward information and ideas, you have probably encountered doubt and disagreement in the discussions. That is all part of the Psychology of Communication and Problem Solving. This resource will help you understand and respond to people who have different views and opinions.
You can improve your approach to Communication and Problem Solving (CPS), by using key psychological factors, that have been shown to be vital in all professional roles. Used in conjunction with the Margerison CPS Model, these factors provide guide points to the five big skills of Enquiry, Diagnosis, Proposing, Coordinating and Summarizing. This will enable you to clarify problems and develop solutions more effectively, via discussions and decisions. In doing so, respect both the evidence and the personal opinions. You should see increased commitment to the implementation of the decisions taken.
In the following video presentation, you are introduced to the Margerison Communication and Problem Solving Model.